This blog is the first of five posts of an academic group project. The goal of the project is to iteratively redesign and evaluate the user experience (UX) problems of an identified app. In this blog, we will be looking at how our team conducted research to understand an app’s audience and pain points.

I. Identifying a UX Problem

The number of problems that UX can solve is limitless. To narrow the wide array of options, all proposed ideas were filtered to mobile apps local to Ireland as our team is based in Dublin and those that didn’t require paid subscriptions or sophisticated account setups…


This blog is the second of five posts of an academic group project. The goal of the project is to iteratively redesign and evaluate the user experience (UX) problems of the RTÉ Player mobile app. In this blog, we will be looking at how we planned our project, milestones in each phases and how we structured our team.

If you haven’t read the first post yet, you can find it here — Redesigning RTÉ Player: User Research on Watching Behaviour and Pain Points.

For a project to be successful, management and organisation should be defined. This means strategising a project…


This blog is the third of five posts of an academic group project. The goal of the project is to iteratively redesign and evaluate the user experience (UX) problems of the RTÉ Player mobile app. In this blog, we will be looking at the design principles we applied, how we prioritised our features, and the challenges in prototyping them.

If you haven’t read the previous posts yet, you can find them in the links below:

  1. Redesigning RTÉ Player: User Research on Watching Behaviour and Pain Points.
  2. Redesigning RTÉ Player: Project Planning, Milestones and Team Dynamics

I. Iterative Design Process and Principles Used

After defining user goals using…


This blog is the fourth of five posts of an academic group project. The goal of the project is to iteratively redesign and evaluate the user experience (UX) problems of the RTÉ Player mobile app. In this blog, we will be looking formulated our test plan.

If you haven’t read the previous posts yet, you can find them in the links below:

  1. Redesigning RTÉ Player: User Research on Watching Behaviour and Pain Points.
  2. Redesigning RTÉ Player: Project Planning, Milestones and Team Dynamics
  3. Redesigning RTÉ Player: Prototyping the Redesign

I. Test Plan

Testing the redesigned RTE Player was done using remote concept testing. To…


This blog is the final posts of a series of blogs for an academic group project. The goal of the project is to iteratively redesign and evaluate the user experience (UX) problems of the RTÉ Player mobile app. In this blog, I will be discussing how I lead my team and how we collaborated to reach our goal.

If you haven’t read the previous posts yet, you can find them in the links below:

  1. Redesigning RTÉ Player: User Research on Watching Behaviour and Pain Points.
  2. Redesigning RTÉ Player: Project Planning, Milestones and Team Dynamics
  3. Redesigning RTÉ Player: Prototyping the Redesign

This blog is the fourth of four posts of an academic group project. The goal of the project is to iteratively redesign and evaluate a paper prototype for a specific task in Microsoft Teams. In this blog, we will be looking at how our group conducted Usability Tests using Paper Prototypes.

If you haven’t read the first and second post yet, you can do so through the following links:

Picking…


This blog is the third of four posts of an academic group project. The goal of the project is to iteratively redesign and evaluate a paper prototype for a specific task in Microsoft Teams. In this blog, we will be looking at the indispensable value of User Research.

If you haven’t read the first and second post yet, you can do so through the following links:

Our team was finally able to get a hold of two participants for our…


This blog is the second of four posts of an academic group project. The goal of the project is to iteratively redesign and evaluate a paper prototype for a specific task in Microsoft Teams. In this blog, we will be looking at how our team established a shared understanding of the Microsoft Teams users by making a Proto Persona, an Empathy Map and a Customer Journey Map.

If you haven’t read the previous first post yet, you can do so through this link.

Our team wanted to gain further empathy for our users so we made a Proto Persona of…


This blog is the first of four posts of an academic group project. The goal of the project is to iteratively redesign and evaluate a paper prototype for a specific task in Microsoft Teams. In this blog, we will be looking at how we evaluated user experience of Microsoft Teams using Heuristic Evaluation and Task Analysis.

To understand the issues that users are encountering with Microsoft Teams, our team must first understand the goals users want to achieve and the tasks they are performing to achieve these goals (Usability.gov 2020). …

Michael Bengwayan Jr.

T-shaped designer and life learner, portfolio design enthusiast and nerd.

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